Regulation & accountability

Trust Centre

ClearCover helps businesses arrange and manage employee-benefits and commercial insurance. This page brings together the regulatory, privacy and support information buyers commonly need before engaging a broker.

For policy-specific terms, coverage and claims decisions, refer to the final insurer documentation and the relevant policy wording.

How we work

ClearCover methodology

Understand the advisory, quote-comparison, implementation and support process for business insurance.

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Privacy

Privacy policy

Read the published website privacy information and how to contact ClearCover about it.

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Terms

Terms & conditions

Review the website terms and the general conditions governing use of this site.

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Support

Escalation matrix

Use the published escalation channel when a client needs additional support.

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A regulated insurance intermediary

ClearCover states on its website that MDH Insurance is a registered Direct Broker, with Registration No. 596 and Registration Code DB 652/16. Insurers underwrite the insurance risk; broker guidance and support do not replace insurer policy terms.

  • Confirm cover from the actual insurer quotation and policy wording.
  • Use product disclosures and policy documents when comparing options.
  • Ask for clarity on exclusions, endorsements, limits and service contacts before purchase.

Privacy and responsible data handling

Employee benefits and claims can involve personal information. Share only the information needed for the relevant process and use the published privacy and terms pages for the website’s stated practices.

  • Do not send sensitive information through an unverified channel.
  • Use official ClearCover contact channels for customer support.
  • Raise a question or concern through the published support and escalation routes.

Clear expectations for service

ClearCover can help clients understand options, prepare requirements and navigate available support channels. Coverage, acceptance, pricing and claim outcomes remain subject to the insurer’s decision and policy wording.

  • No web page can guarantee approval, premium or claim outcome.
  • Keep written records of policy-related requests and responses.
  • Escalate with the relevant claim or policy reference where possible.

Frequently asked questions

Frequently asked questions

Is ClearCover an insurer?

ClearCover states that MDH Insurance is a registered Direct Broker. The insurer underwrites the risk and determines the final policy terms, pricing and claim decisions.

Where can I find privacy and terms information?

The Trust Centre links to ClearCover’s published Privacy Policy and Terms & Conditions pages.

Where can a client find an escalation route?

The Trust Centre links to ClearCover’s published escalation matrix for customer support matters.

Need a tailored insurance recommendation?

Share your organisation’s requirements with ClearCover for a policy discussion based on the cover you need.