Types of Information We Collect

We collect the following types of information:

• Business Data: Organization names, registration details, and official contact information.

• Contact and Identification Data:Names, phone numbers, email addresses, and government identification numbers of representatives or insured individuals.   

• Financial and Transactional Data:Payment records, claims history, policy documents, and invoices.

• Website and Portal Data:IP addresses, browser types, cookies, and log files for site performance and analytics.

• Communication Data:Emails and messages exchanged between Clear Cover and its business clients.

• Ebook Download Data:When you download a guide from our Ebooks section we collect the name, mobile number, work email and, if you provide them, role, suggestions and feedback that you enter in the download form. We use these to send you relevant insurance guidance and to improve what we publish. Providing a role, suggestions or feedback is optional.

• Page Journey Data:To understand which of our guides are useful, we record the pages visited during your browsing session, how long each page was viewed, how far it was scrolled, the referring site and any campaign parameters in the link you arrived through. This is tied to a randomly generated session identifier stored only for the duration of your browser session, not to a permanent profile, and it is linked to your contact details only if you choose to submit a form. We do not use precise GPS location, we do not track you across other websites, and we do not sell or share this data with advertisers.

How We Use Your Data

We process data to:

• Issue Policies and Manage Claims:Ensure smooth policy issuance, renewal, and claim processing.

• Provide Customer Support:Address inquiries, service requests, and complaints promptly.

• Improve Our Services:Analyze usage patterns to enhance user experience and product offerings.

• Comply with Legal Requirements:Comply with Legal Requirements:

• Marketing and Communications:Send product updates, newsletters, and promotional offers (with your consent). 

Sharing of Information

We may share your data with: 

• Third-Party Service Providers:Companies offering hosting, IT infrastructure, claims processing, and customer service.   

• Regulatory Authorities and Law Enforcement: As required by law, during audits, or in response to legal requests. 

• Business Partners:Authorized agents or distributors to facilitate business processes.

Our security practices include:

• Encryption of sensitive data during transmission.   

• Access controlsto limit data access to authorized personnel.   

• Regular security audits and vulnerability assessments. 

User Rights 

Clear Cover Insurance respects the rights of individuals and business clients. You have the right to:

• Access and Correct Your Data:oRequest a copy of your data and correct any inaccuracies.

• Withdraw Consent:Withdraw Consent:  

• Object to Data Processing: Request the restriction of certain data activities, especially for direct marketing.   

• Request Deletion: Under certain circumstances, request that we delete personal data.

• Portability: Obtain your data in a structured format for transfer to another service provider.